Duties and responsibilities of Door Security Personnel
Ultimate responsibilities are to provide a duty of care to patrons and to support management policies and management compliance with licensing requirements. In broad terms, the work of security within this environment requires that staff be disciplined, responsible and professional at all times. Security primarily focuses on prevention, therefore the benefits of portraying a physical, noticeable or dominant presence while not being overbearing or intimidating cannot be overstated.
Recognition and early intervention are the objectives rather than a response to circumstances or incidents. This is achieved by remaining alert, by observing and monitoring all activities and by having the ability to effectively communicate in a range of different, sometimes challenging situations. Door Security personnel must remain professional at all times, even when faced with extreme provocation or even assault. Retaliation is NOT a professional option.
While looking at the duties of door security personnel in the context of their dealings with the public during opening hours, there are a number of other areas within security which should not be ignored, even if they are not directly part of the day-to-day duties. These include security of the premises when closed and protection of cash on the premises.
Some of the more common duties and responsibilities of door security personnel include the following:
- Carry out pre-open check i.e. fire doors hazards, toilets, suspect devices, drug, fire extinguishers.
- Test and check security and safety equipment.
- Control and monitoring of access and egress.
- Search i.e. bags, coats. Note precautions while searching-be discreet and efficient.
- Interact with patrons.
- Patrolling for fire, safety and security.
- Identify hazards i.e. broken glass, overflowing ashtrays, fumes, suspect devices, fire and smoke.
- Checking for illegal drug use.
- Monitor or observe for excessive use of alcohol abuse.
- Internal monitoring and supervision of patrons.
- Cloak room supervision.
- Liaise with management, safety officer, general staff.
- Locking up procedures.
- Checking toilets, fire hazards etc.
- To assist in the event of evacuation, i.e. raise the alarm, inform emergency services, clear immediate area first, remain calm and confident, take charge, direct towards nearest/safest point, indicate assembly point.
- To assist in emergency first aid situation if required.
The vast majority of these are self-explanatory, however some require a more detailed understanding due to their nature and the risks associated with them. Other sections will refer to these duties and responsibilities, the following section looks in more detail:
- Entry criteria
- Internal monitoring and supervision
It can be difficult to contend with problems that arise within these environs. When weak or unclear entry procedures exist, or procedures are not established or adhered to, then problems are, in effect, invited into or onto the premises.
Management must have clear written policies stating the criteria for entry and in-house tolerance. Adequate signage must be in place making these policies known to patrons and the policies must be implemented and enforced in a fair, consistent and transparent manner. Everybody must be treated the same.
The main reason for searching persons entering premises is to reduce the likelihood of drugs or weapons being brought in. The fact that a search policy exists, and signage and tickets, advertisements or invitations state this, will be a substantial deterrent in itself. Every premises should have a discretionary search policy and this should be clearly displayed in writing at the entrance.
Internal monitoring and supervision
The responsibilities of security go far beyond that of controlling access. A duty is owed to all entrants while on the occupier’s premises, the most critical aspect of this duty is to the health and safety of all within the premises – including security staff and other staff as well as entrants. To this end, a level of monitoring and supervision of entrants is essential at all times throughout the event.
Removal of any person from the premises is a drastic measure and only applied when necessary under the requirements of the Intoxicating Liquor Act and for the safety and welfare of the person being removed and other patrons. As with denying entry, there must be a clear reason and agreement between security staff and premises management.
All Recall Security staff are trained in Responding to Threats and Violence